Character Solutions Pty Ltd (“characterparties.com.au”, “our”, “us”, “we” ) ABN 75158943616 trading as Character Parties Australia want to be easy to do with business with and make our Terms and Conditions as clear as possible. When you purchase from characterparties.com.au  you enter into a binding contract with us and the wording below outlines our responsibilities to you and yours to us.

Contract

Once you have placed an order for your products on our Website we will send you an ATO Compliant Tax Invoice and order acknowledgement by e-mail detailing the products you have ordered. A confirmation e-mail will be sent once your product has been shipped from our premises. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it prior to making payment. An order cannot be cancelled once payment has been made.  Once an order has been placed, immediate payment is required. If you are paying by Bank Transfer we require cleared funds within 24 hours of the order being placed or we will cancel the order and will not hold the stock any longer for you. We do not accept layby. On occasion we may agree to a longer payment period, but only if you have contacted us prior to ordering to request this and we have agreed in writing.  You can contact us by e-mail at sales@characterparties.com.au

Non acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock ( we use our best endeavours to maintain accurate stock levels).

The identification of a pricing or product description error ( we use our best endeavours to maintain accurate pricing and descriptions at all times).

We have reason to believe you are a reseller or distributor, purchasing from us without prior approval.

Prices and Descriptions of Products

The price on our website at the time of the order is the price in force at that time. Prices include GST for all orders that are to be delivered within Australia. We will take all reasonable care to ensure that all details, descriptions, and prices of Products appearing on the characterparties.com.au website are correct at the time when the relevant information is entered into our website. Although we work hard at keeping the website up to date, the information appearing on the website may, on rare occasions, not reflect the position exactly at the moment you place an order.

Limitation of Liability

characterparties.com.au cannot accept liability for any indirect or consequential loss, damage, or for any loss of profit, revenue, or business (whether direct or indirect) however caused, even if foreseeable. If we are liable to you, our liability will be limited to the amount paid by you for the Product concerned. characterparties.com.au shall not be liable in any way for any loss or damage arising directly or indirectly as a result of delivery of the goods being prevented or delayed or any other of its obligations not being performed for reasons beyond the control of characterparties.com.au, or any acts of third parties. Our liability per transaction, is limited to the monetary value of the order (transaction) you have placed with us. Any damage caused in transit to your order must be notified in writing to us by sending a picture of any damage together with details of your order number and contact details to sales@characterparties.com.au within 24 hours of your order being delivered as notified by the tracking scans on the courier or freight companies website. Claims for damage recevied outside of this window will not be accepted and no refunds or replacement products can be supplied with no exceptions. This is a requirement of our delivery agents.

Returns & Refunds

Things don’t go wrong often, but if they do we won’t mess you around and our returns policy is clearly laid out here.

Our returns process complies with ACCC legislation. We understand that sometimes things don’t work out, or you may have purchased too many items, so we are happy to accept change of mind returns subject to a few terms and conditions as follows:

Items must be returned in the original packaging and be in exactly the same condition that they were sent to you in. items returned that fall outside of this requirement will not be refunded and you will need to pay any applicable freight costs to have them sent back to you.

We do not accept change of mind returns on edible images or edible products under any circumstances. We do not accept change of mind returns on sale and clearance items or discontinued lines.

We will only accept change of mind returns where a request is made to return the items within 30 days from date of order.

Our change of mind returns policy is discretionary and subject to change without notice.

Freight costs for change of mind returns are your responsibility and you must return items together with identifying documents such as the original order invoice using a trackable postage method.

Items returned will be refunded in full, less freight costs incurred for us to send your original order at their cost price plus a $7.50 administration fee per return.

If you believe a product you have received is incorrect or faulty then please email sales@characterparties.com.au with pictures of the alleged fault together with your order number. This will then be assessed and an appropriate refund or replacement will be provided providing we agree with your claim. Claims for faulty items must be made within 7 days of you receiving your order. Please note that we are unable to provide any refunds on claims made for alleged faulty balloons if the balloons have been inflated by yourself or in a mass retailer. If you have had the balloons inflated by a specialist balloon service such as a florist or party shop please provide details of where the items were inflated and when. We only sell high quality balloons and most faults are caused by poor inflation practice. Manufacturing faults are very rare.

How to initiate a return.

If there is a product fault or incorrect product sent and we require you to return items for a refund we will email you prepaid shipping label to return the items. If you are returning under our change of mind policy please send items to: Character Solutions – Returns – 2/25 Project Avenue, Noosaville, QLD 4566.

Refund Method

We will refund any amounts owing by us to you to your nominated payment source at the time of purchase. This may be your credit card, PayPal account or bank account, Afterpay etc. depending on how you paid us. If an item is broken, we have sent the wrong item or there is a description error on our website we will send you a replacement item or the correct item at no charge to yourself

Resale

Resale, or distribution of products purchased via www.characterparties.com.au is not permitted without written permission from the business manager. If we have reason to believe that you are purchasing products with the intention to resell them we reserve the right to cancel your order and refund it less a restocking fee of 25% of the total order value and any merchant fees and charges we have incurred. To apply for permission to resell products please e-mail the business manager at sales@characterparties.com.au.  We will give you a decision with 10 business days of receipt of your application.

Minimum Order

One off  & pick up orders are subject to a minimum spend of $20 + GST + Freight charges (if applicable). Orders placed under this amount may be either refunded in full or will be subject to a $10 order processing fee at the discretion of the characterparties.com.au. Repeat customer orders are not subject to a minimum order value providing previous orders are over the minimum threshold.

Foil Balloons

Foil balloons that are purchased from us are not returnable or refundable in the case of an alleged fault or user inflation error under any circumstances. It is your responsibility to ensure that balloons are inflated by a specialist balloon inflation store ( this does not include mass retailers who we classify as generalists not specialists)  and that the balloons are delivered to the specialist store sealed in the original packaging we provide them to you in. As over inflation or poor storage is usually the reason why perfect balloons appear to be faulty this is why this policy is in place. We only supply high quality and where relevant officially licensed balloons from reputable high standard manufacturers without exception.

Edible Image Products

Whilst every care is taken, we make no guarantee or warranty that these products are 100% free from gluten, dairy, eggs or nuts. We do not store dairy, egg, nut or dairy products on our premises and to the best of our knowledge these products do not contain dairy , nuts, eggs or gluten. A full copy of ingredients is available prior to purchase by e-mailing sales@characterparties.com.au and is provided on packaging as per our legal requirement.

Delivery Agent

Like  all online retailers we use third party delivery agents to fore fill our orders.  By agreeing to the terms and conditions you acknowledge and accept that we can choose the delivery agent at our sole discretion. Our delivery agents require a signature upon delivery unless you tell us otherwise. You acknowledge that if you opt for the delivery agent  to leave the order at the nominated delivery premises ( the shipping address) in the event that nobody is available to sign for the order, whilst best endeavours will be made to leave the order in a safe place if the parcel is stolen lost, damaged or goes missing as a result of this we are not liable and any claim would need to be submitted by yourself to the delivery agent. if you want the order re-routed for delivery ( additional fees may apply) then you acknowledge that it is your responsibility to let us know at point of placing the order by submitting a note in the information box provided.

Advertisements and Retargeting

From time to time we may display internet based advertising to you through mediums, such as Facebook, via software we have installed on our website. This allows us to deliver personalised advertising to you based on your experience with us and the time you have spent on our website. We do not share any information including your shopping experience with Facebook. If you would like to opt out of this advertising please e-mail sales@characterparties.com.au with the heading OPT OUT and your name and e-mail address. All requests received can take up to 28 business days to process.

Use of Website

The website and the contents of it is the intellectual property of Character Solutions P/L. By visiting this website you agree that your use is for the purpose of browsing products and services that we offer with a view to potentially making a purchase. Any use of the website, such as copying images or any software used on our website for the purpose of use elsewhere is strictly forbidden and is considered to be intellectual property infringement. We will pursue legal action against any entity or person undertaking this. This includes copying, reproducing or taking any images, processes or software from our website and reproducing it elsewhere without prior written permission.