SHIPPING INFORMATION
We are based in South East Queensland and ship every business day. Orders placed before 1pm QLD time ship same day and all stock on the website is correct, held here in our warehouse, and ready to leave immediately. Use our handy delivery estimate calculator below to help you choose the best shipping option.
00h 00m 00s
(Free for orders over $99)
Shipping Essentials
Orders placed before 1pm EST will be shipped on the same business day. Orders placed after 1pm will be shipped the next business day. Business days do not include weekends and public holidays.
Express Post is $16.90
Regular Post is $9.90 or Free for orders over $99.
Click & Collect instore from Noosaville is available.
Delivery time estimates are available using our handy delivery estimate calculator at the top of the page . Please understand that these are our best estimates and are not guarantees. If you have any concerns at all your order may not arrive we have Express Post options available to you.
You are welcome to call us if you have concerns.
All estimates are the latest information we have, but information can change without our knowledge. Delivery time estimates are from the day of shipping. Delivery on weekends is usually not available.
^Business days do not include weekends, or federal, state and regional public holidays.
More Details
Within Australia
Regular Post is a flat rate of $9.90 or Free for orders over $99. Free shipping applies to street address only and not a PO Box or Parcel Locker.
Express Post is $16.90.
International to New Zealand / USA / South East Asia (Hong Kong etc.)
International shipping to these countries and regions is AU$25 flat rate, up to 2kg dead weight.
Delivery to USA takes around 20 business days via USPS. New Zealand takes around 10 business days via a Pack and Track service. South East Asia takes around one month via your local carrier.
All orders are sent tracked and signed for. If you want delivery sooner, via an express courier service such as DHL, then please send us a copy of your shopping to sales@characterparties.com.au for a customised quote
Some bulky items, such as Piñata’s, are not sent internationally. This information is noted in the item description.
Orders over 2kg may attract additional freight fees. If necessary we will contact you. This is rare.
Signatures and Safe Drop
Our delivery agent will safely leave your order without a signature if it is safe to do so.
If you require a signature on delivery please insert a note on the order to this effect. Be aware that if you require a signature and you are not available when delivery is attempted, delivery may be delayed. If your order is urgent, consider using a work address for delivery.