Orders placed before 1pm EST will leave same business day. Orders placed after 1pm will leave next business day. No ifs no buts and no maybes, we despatch quickly! If there are any unforeseen delays, such as the rare instance of an out of stock item or a warehouse discrepancy we will always contact you if there is any risk to your event. Business days do not include weekends and public holidays.
Regular Post – $9.90 and free for orders over $99. Free shipping applies to street address only and not PO Box or Parcel Locker. For delivery to a PO Box or Parcel Locker our standard advertised shipping rates apply. Orders placed by 1pm EST ship same business day or in the case of weekends or public holidays next business day. See the grid below for delivery date estimates depending on your location. Please note that these are estimates as provided by our freight partners.
Express Post – $16.90 Usually next business day to Brisbane, Sunshine Coast, Gold Coast, Sydney, Launceston, Canberra ,Melbourne and Adelaide ordered before 1pm EST. Speeds to Perth and NT vary on average between 2 – 3 business days. Australia Post Express Post. Please note these dates are not a guarantee but our best estimate based on current information.
International New Zealand / USA / South East Asia (Hong Kong etc.) – $AU 25 flat rate (up to 2kg dead weight). USA orders take around 20 business days for delivery via USPS and New Zealand is around 10 business days via a Pack and Track service. South East Asia deliveries take around one month via your local carrier. All orders are sent tracked and signed for. If you want delivery sooner, on an Express courier service such as DHL then please send us a copy of your shopping cart via e-mail for a customised quote for shipment via DHL to firstname.lastname@example.org. Some bulky items such as Pinatas for example are not sent internationally. This information is noted on the item descriptions. Orders over 2KG may attract additional freight fees. If necessary we will contact you. This is rare.
Please note that on some occasions we may instruct our delivery agent to ‘safe drop’ your order if they deem it is safe to do so. If you require a signature on delivery please insert a note on the order to this effect. Please note that in the case of a signature being required and you not being present when delivery is attempted this can then delay your delivery so you may wish to consider also using a work address for delivery if practical.
Delivery Date Estimates / COVID delays
Orders placed by 1pm QLD time on business days leave same business day. Orders placed on weekends leave next business day ( usually Mondays unless there is a public holiday). Our warehouse is operating normally and most freight is still crossing borders as usual, but it is slower. As a broad estimate only , Regular and Express post delivery times are as follows and are the same as getting items sent from Metropolitan Brisbane. Delivery estimates are from day of dispatch. There are not always deliveries on weekends, usually only in peak periods. Weekends and federal and state public holidays do not count as business days. The times listed below are our best current estimates and do not represent a guarantee. Please note that with the current lockdowns in NSW, VIC and ACT this will have an effect on estimated delivery speeds that are beyond our control or knowledge. We are shipping every business day, but it is best to allow a few extra days currently for deliveries to advertised estimates to be on the safe side. If you need your order within one week and live outside of South East QLD our recommendation is that you use our Express Post option. All estimates supplied are the latest information we have, but information can change without our knowledge. You are welcome to call us on 07 33963307 if you have concerns.
|Metro NSW (Sydney area)||3 business days||1-2 business days|
|Regional NSW||3-5 business days||1-3 business days|
|Metro VIC (Melbourne area)||3-5 business days||1-2 business days|
|Regional VIC||3-7 business days||2-3 business days|
|Metro QLD (SE QLD inc. Brisbane)||1-2 business days||1 business day|
|Metro SA (Adelaide area)||4-7 business days||1 business day|
|Regional SA||5-7 business days||2-3 business days|
|Metro WA (Perth area )||10-14 business days||2-3 business days|
|Regional WA||10-14 business days||3-4 business days|
|Metro ACT (Canberra area)||3-4 business days||1-2 business days|
|Regional ACT||4-5 business days||2-3 business days|
|Metro TAS (Hobart area)||5-6 business days||1-2 business days|
|Regional TAS||6-7 business days||2 -3 business days|
|Metro NT (Darwin)||7-10 business days||2-3 business days|
|Regional NT||10-12 business days||3-4 business days|