Please note that in in spite of the current Corona Virus epidemic we are still shipping as normal. Staff have been briefed on appropriate hygiene processes and we are adhering to current Government advice and guidelines. Please note that advertised shipping speeds at the moment often take longer than normal due to the surge in online buying, limited flights and social distancing in sorting depots and are entirely out of our control. We suggest using our Express Post option at checkout if you need your delivery in one week or under and are not in South East Queensland.

Orders placed after 1pm EST will leave next business day. Orders placed before 1pm EST will leave same business day. No ifs no buts and no maybes, we despatch quickly! If there are any unforeseen delays such as the rare instance of an out of stock item or a warehouse discrepancy we will contact you if there is any risk to your event. Business days do not include weekends and public holidays.

Regular Post – $9.90 and free for orders over $99. Free shipping applies to street address only and not PO Box or Parcel Locker. For delivery to a PO Box or Parcel Locker our standard advertised shipping rates apply.  Orders placed by 1pm QLD time ship same business day or in the case of weekends or public holidays next business day. See the grid below for delivery date estimates depending on your location. Please note that these are estimates as provided by our freight partners and not guarantees. For deliveries required in 10 business days or under for delivery outside of South East Queensland we recommend using Express Post.

Express Post – $16.90  Next business day to Brisbane, Sunshine Coast, Gold Coast,  Sydney, Launceston, Canberra and Adelaide ordered before 1pm  (QLD time) Speeds to Melbourne, Perth and NT currently vary on average between 2 – 3 business days. Australia Post Express Post. Please note these dates are not a guarantee but our best estimate based on current information. 

International  New Zealand / USA / South East Asia (Hong Kong etc.)   – $AU 25 flat rate (up to 2kg dead weight). USA orders take around 20 business days  for delivery via USPS and New Zealand is around 10 business days via a Pack and Track service. South East Asia deliveries take around one month via your local carrier. All orders are sent tracked and signed for. If you want delivery sooner, on an Express courier service such as DHL then  please send us a copy of your shopping cart via e-mail for a customised quote for shipment via DHL to sales@characterparties.com.au. Some bulky items such as Pinatas for example are not sent internationally. This information is noted on the item descriptions. Orders over 2KG may attract additional freight fees. If necessary we will contact you. This is rare.

Please note that on some occasions we may instruct our delivery agent to ‘safe drop’ your order if they deem it is safe to do so. If you require a signature on delivery please insert a note on the order to this effect. Please note that in the case of a signature being required and you not being present when delivery is attempted this can then delay your delivery so you may wish to consider also using a work address for delivery if practical.

 Delivery Date Estimates

Everybody wants to know when they are going to get their stuff! Especially for rush orders. We are the Express Post experts and can get your quick orders out fast! You are very welcome to call us as well if you have an urgent order like lots of people do on 07 33963307! As an estimate, Regular and Express post delivery times are as follows and are the same as getting items sent from Metropolitan Brisbane. Indicated dates are from point of dispatch not point of order being placed. There are generally no deliveries on weekends other than some parts of South East Queensland. Weekends and public holidays, including state based ones do not count as business days. Please note that the times listed below are our best current estimates.