Character Solutions Pty Ltd (“characterparties.com.au”, “our”, “us”, “we” ) ABN 75158943616 trading as Character Parties Australia want to be easy to do with business with, and make our Terms and Conditions as clear as possible. When you purchase from characterparties.com.au you enter into a binding contract with us and the wording below outlines our responsibilities to you and yours to us.
Once you have placed an order for your products on our Website we will send you an ATO Compliant Tax Invoice and order acknowledgement by e-mail detailing the products you have ordered. A confirmation e-mail will be sent once your product has been shipped from our premises. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it prior to making payment. An order cannot be cancelled once payment has been made. Once an order has been placed, immediate payment is required. If you are paying by Bank Transfer we require cleared funds within 24 hours of the order being placed or we will cancel the order and will not hold the stock any longer for you. We do not accept layby. On occasion we may agree to a longer payment period, but only if you have contacted us prior to ordering to request this and we have agreed in writing. You can contact us by e-mail at firstname.lastname@example.org
Non acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock ( we use our best endeavors to maintain accurate stock levels).
The identification of a pricing or product description error ( we use our best endeavors to maintain accurate pricing and descriptions at all times).
We have reason to believe you are a reseller or distributor, purchasing from us without prior approval.
Prices and Descriptions of Products
The price on our website at the time of the order is the price in force at that time. Prices include GST for all orders that are to be delivered within Australia. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the characterparties.com.au website are correct at the time when the relevant information is entered into our website. Although we work hard at keeping the website up to date, the information appearing on the website may, on rare occasions not reflect the position exactly at the moment you place an order.
Additional Fees & Charges
Any orders paid by bank transfer that are to be shipped internationally incur an additional $100 surcharge to cover bank fees at our end. Payments by credit card or paypal incur no additional fee.
Limitation of Liability
characterparties.com.au cannot accept liability for any indirect or consequential loss, damage, or for any loss of profit, revenue or business (whether direct or indirect) however caused, even if foreseeable. If we are liable to you, our liability will be limited to the amount paid by you for the Product concerned. characterparties.com.au shall not be liable in any way for any loss or damage arising directly or indirectly as a result of delivery of the goods being prevented or delayed or any other of its obligations not being performed for reasons beyond the control of characterparties.com.au, or any acts of third parties. Our liability per transaction, is limited to the monetary value of the order (transaction) you have placed with us.
Things don’t go wrong often, but if they do we won’t mess you around and our returns policy is clearly laid out here. Our returns process complies with ACCC legislation. We do not take returns simply if you have changed your mind, party theme or have excess items left over. We do certainly take returns or exchange products if there is a fault with any item purchased from us, or you believe it is not as we have described it in terms of the picture or description supplied on our website.
How to initiate a return
If you have an issue or want to return an item we encourage you to either call us in the first instance on 07 33963307 or e-mail email@example.com with details of your order ( your order number is useful, this is a 5 digit number on your invoice from us) and the nature of your problem. i.e. the colour is wrong, the item is broken and so on. A photograph of the issue is also required please and the date of your event is also required in case we need to send a replacement.
If we require the item to be returned we will e-mail you a pre paid return label at our cost. You need to post the item. If we do not require the item to be returned we will tell you. You will be able to print the label we e-mail to you, and drop it off at any post office for return to us prepaid.
Once we have received an item back we will process a refund within 5 business days. If we do not require an item to be returned we will process a refund within 5 business days.