Contact Our Online Party Store

Want to contact our online party store? First, have a quick look through our FAQ’s. If you can’t find the answer or you’re simply looking for that special something, we’d love to help.

Find out when your items will arrive

We ship same business day for all orders placed before 1pm EST. You can use the shipping calculator on our shipping page to insert your post code for a delivery date estimate. Express Post is available which will reach most metro areas within 1-2 business days. if you are in a hurry.

Send our online party store an email

The quickest way to contact us is to call us on 1800 849033 (business hours only) use the contact form below or email sales@characterparties.com.au

Call our online party store

You can call us on 1800 849 033 within Australia , .

Our offices are open from 9am to 3pm EST (Qld time), Monday to Friday. Outside of these hours, please use the contact form.

Click and Collect

For local orders you can select ‘Click and Collect’ at the checkout and we will contact you by email when your order is ready. We strive to fulfil all orders placed before 1pm on the same day (Monday to Friday).

All orders must be placed online. There is no in-person shopping available at our online party store, at any time, nor any balloon inflation or balloon delivery service, sorry.