On this page we cover lots of the questions you might have about shopping with us, and shipping, including how to get FREE shipping!
We endeavor to keep shipping fees as cost effective as possible for you, as we understand nobody likes to pay for it.
Shipping fees are kept simple and we use a variety of freight agents to ensure the fastest and most efficient delivery to your location. All Express Post orders go with Australia Post. All orders get full tracking sent to you.
Regular Post – National Flat Rate $9.90 with full tracking and signature on delivery if required ( just let us know when you check out by inserting a note in the comments box) . Free $99 and over.(Note some orders containing bulky items such as Drum Pinatas, sent to some regional areas and WA,NT, SA and TAS may still be charged a freight fee – if this is the case we will contact you first prior to dispatching your order – there is a notation on these items in the description as such on our website).
Express Post – National Flat Rate $16.90 with full tracking for all orders regardless of $ size of order ( note some items cannot be sent Express Post due to their size and this is noted on the items – some Pinatas for example). If you require a signature please contact us on 07 33963307 as extra fees may apply. Express Post orders are generally safe dropped unless requested otherwise. On rare occasions for very large Express Post orders we may reserve the right to charge an additional freight fee. If this is the case we will contact you first prior to dispatching your order.
International under 2KG – $AU 25 to New Zealand, USA and South East Asia. If your order is over 2 KG ( rare but does happen) you will be contacted with a revised shipping quote and the option to pay the extra or cancel your order with a full refund.
For information on shipping times and speeds relevant to your location please visit our dedicated shipping page by clicking here!
Are the images suitable for people with food intolerances? The ingredients used in the production of our edible images are free from gluten and dairy. We have no formal certification that they are gluten or dairy free. The ingredients of our images is displayed on the product listings and packaging provided, if you wish to show these to other parents or day care centres / schools etc.
These images are fragile. How can you post them? All images are sent in a specially made box for safe transit.
How much notice do you need? They take about 2 minutes to print and you do not need to pre-order. You can come in 9-2pm Monday – Thursday 9-12pm Friday to purchase them excluding public holidays or order online for pick up or delivery. You choose!
How long do your images last for when purchased? Our images come with a best before date and stored correctly should last for 12 months.
So what is correct storage? In a cool dark place. Not in the fridge or freezer!
How do I apply them? Our images come on backing sheets and are all high quality fondant icing. Simply peel the image off the backing sheet and apply. Easy!
My image is sticking to the backing sheet. What should I do? Firstly don’t panic! Pop the image in the freezer for around 20 seconds but no longer than 30 seconds. This removes any moisture from the image. Then try peeling it again. This should resolve your issue!
We take PayPal, Credit Card Afterpay Zip, Oxipay and Laybuy. eWay is our credit card gateway. You can pay securely with PayPal with either a PayPal account or a credit card, or use eWay or Afterpay or Zip, Oxipay or Laybuy you choose. Afterpay, Zip, Oxipay and Laybuy are all “buy now pay later” services. These are services that allow you to spread the cost of your payments over a longer period ( which can be chosen at checkout) but you get the goods sent straight away as per our normal process! These companies will simply pay us straight away and debit your credit card with the appropriate payments over the defined time periods. This is great if you need to spread the cost of your purchases over a longer period of time! .
All products are shipped from our Warehouse in Noosaville close to Brisbane, Queensland. We do not drop ship and products are kept in stock. We can ship to anywhere in Australia, New Zealand or the USA and South East Asia with direct website ordering but only to shipping addresses that cover us for seller protection via paypal in the case of international shipments. If you want us to ship elsewhere please contact us for a shipping quote on email@example.com. We ship Monday to Friday excluding public holidays.
We do not offer wholesale but if you are a business looking for a bulk purchase on our retail items you are welcome to contact us for bulk pricing. Simply email firstname.lastname@example.org with volumes and we will get back to you shortly!
If you live in the South East Queensland area you are welcome to pick your order up from our Warehouse at Unit 8 / 25 Project Avenue Noosaville and we can inflate your balloons for a small fee at the same time! Simply select the pick up option at check out ( no shipping fees apply) and once we receive your order we will contact you by e-mail to arrange a mutually convenient time. We have EFTPOS in house. We are now open for public browsing, but you can order online and collect to avoid freight charges or if you need it quickly, and you can view our opening times by clicking here or on the ‘Contact Us’ Page. Please note – we are unable to accept pick up requests from customers wishing to use their own courier to ship items and only use our own freight companies.
A full list of location based delivery times can be found on our dedicated Shipping Page.
We aim to dispatch all paid for orders within 24 hours excluding weekends and public holidays.All orders received by 1pm QLD time we aim to send same business day. excluding weekends and public holidays. If you need your order urgently and want an up to date delivery estimated feel free to either call us on 07 33963307, and let us know or put a note on the order with the date it is required by. Please note that inserting notes on your order such as “I require the item by Friday” etc is great but if you need your order urgently please understand that it is your responsibility to select the correct postage method as we have no control over the postal service once items leave our premises. We do offer standard or Express shipping services for domestic Australian orders. Express services are often next business day metro to metro ( not including Darwin and in WA only guaranteed to the CBD postcode 6000). If you need your order quickly let us know so we can help! You can call us on 07 33963307.
Typicalregular post delivery times are 2-3 business days to Sydney, 3-5 business days to Melbourne and metro Tasmania and 10-14 business days to Perth, Adelaide and Darwin. NZ orders take 5-10 days and USA orders around 2 weeks plus. We ship to NZ and the USA most days of the week. During COVID lockdowns delivery times can blow out without our knowledge so it can be a good idea to add a few extra days for delivery or choose our Express Post service.
Express Post is often next day metro to metro including some regional centres ( but not all) , except Darwin and Perth metro ( generally 2-3 business days).
New Zealand and the USA – NZ is generally 2-3 business days. For USA orders allow 2 weeks. SE Asia can be as quick as next day but generally 2-4 business days. If you need your items guaranteed quicker, then please contact us on email@example.com for a revised shipping quote detailing the items you want and when you need them by. If you want to send a screen shot of your cart that is fine.
Australia Post are rolling out Saturday Delivery. For Express Post Orders only to the following Queensland Postcodes Saturday Delivery is guaranteed on orders received by us as a cleared payment by Mid-day on the Friday. Please make a note on the order that you require a Saturday delivery so we are aware.
Give us a call on 07 33963307to discuss your requirements and we will see if we can help you.
Things don’t go wrong often, but if they do we won’t mess you around and our returns policy is clearly laid out here. Our returns process complies with ACCC legislation. We do not take returns simply if you have changed your mind, party theme or have excess items left over. We do certainly take returns or exchange products if there is a fault with any item purchased from us, or you believe it is not as we have described it in terms of the picture or description supplied on our website.
How to initiate a return
If you have an issue or want to return an item we encourage you to either call us in the first instance on 07 33963307 or e-mail firstname.lastname@example.org with details of your order ( your order number is useful, this is a 5 digit number on your invoice from us) and the nature of your problem. i.e. the colour is wrong, the item is broken and so on. A photograph of the issue is also required please and the date of your event is also required in case we need to send a replacement.
If we require the item to be returned we will e-mail you a pre paid return label at our cost. You need to post the item. If we do not require the item to be returned we will tell you. You will be able to print the label we e-mail to you, and drop it off at any post office for return to us prepaid.
Once we have received an item back we will process a refund within 5 business days. If we do not require an item to be returned we will process a refund within 5 business days.
You are required to let us know within 30 days of receiving an item of any issue with the product. We are unable to accept returns for faults other than as detailed by any manufacturer warranties which may apply outside of this window. The 30 day window commences on the day that tracking shows the item has been delivered by our nominated freight company.
We will refund any amounts owing by us to you to your nominated payment source at the time of purchase. This may be your credit card, paypal account or bank account depending on how you paid us. If an item is broken, we have sent the wrong item or there is a description error on our website we will send you a replacement item or the correct item at no charge to yourself.
COVID -19 Later than Expected Deliveries & Refunds – If your parcel arrives later than required for your event due to the COVID-19 situation and potential freight delays you are welcome to return for store credit usable within 12 months to the value of the items you return. Please note that we are unable to refund any freight costs incurred unless there are refunded to us by the freight company we use which is not usually the case. If you wish to return your order due to an event cancelation caused by COVID-19 you may return your items and the same process applies. Thank-you for your understanding.
Due to the nature of our business we get very frequent requests to donate packs and items to often very worthy causes. Character Parties Australia considers charitable donations on an annualised basis and rather than donating to individuals will make a donation to a worthy charity that offers support and assistance to our target market – kids. We feel this is the only way to ensure equality. Thank-you for understanding.
Whilst we have no formal affiliation we are pleased to promote the following businesses