On this page we cover lots of the questions you might have about shopping with us, and shipping, including how to get FREE shipping!

How do you calculate shipping, how much does shipping cost & how do I get Free shipping?

We endeavor to keep shipping fees as cost effective as possible for you, as we understand nobody likes to pay for it.

Shipping fees are kept simple and we use a variety of freight agents to ensure the fastest and most efficient delivery to your location. All Express Post orders go with Australia Post. All orders get full tracking sent to you.

Regular Post – National Flat Rate $9.90 with full tracking and signature on delivery if required ( just let us know when you check out by inserting a note in the comments box) . Free $99 and over.(Note some orders containing bulky items such as Drum Pinatas, sent to some regional areas and WA,NT, SA and TAS may still be charged a freight fee – if this is the case we will contact you first prior to dispatching your order – there is a notation on these items in the description as such on our website).

Express Post – National Flat Rate $16.90 with full tracking for all orders regardless of $ size of order ( note some items cannot be sent Express Post due to their size and this is noted on the items – some Pinatas for example). If you require a signature please contact us on 07 33963307 as extra fees may apply. Express Post orders are generally safe dropped unless requested otherwise. On rare occasions for very large Express Post orders we may reserve the right to charge an additional freight fee. If this is the case we will contact you first prior to dispatching your order.

International under 2KG – $AU 25 to New Zealand, USA and South East Asia. If your order is over 2 KG ( rare but does happen) you will be contacted with a revised shipping quote and the option to pay the extra or cancel your order with a full refund.

For information on shipping times and speeds relevant to your location please visit our dedicated shipping page by clicking here!

Edible Images FAQ

Are the images suitable for people with food intolerances? The ingredients used in the production of our edible images are free from gluten and dairy. We have no formal certification that they are gluten or dairy free. The ingredients of our images is displayed on the product listings and packaging provided, if you wish to show these to other parents or day care centres / schools etc.
These images are fragile. How can you post them? All images are sent in a specially made box for safe transit.
How much notice do you need? They take about 2 minutes to print and you do not need to pre-order. You can come in 9-2pm Monday – Thursday 9-12pm Friday to purchase them excluding public holidays or order online for pick up or delivery. You choose!
How long do your images last for when purchased? Our images come with a best before date and stored correctly should last for 12 months.
So what is correct storage? In a cool dark place. Not in the fridge or freezer!
How do I apply them? Our images come on backing sheets and are all high quality fondant icing. Simply peel the image off the backing sheet and apply. Easy!
My image is sticking to the backing sheet. What should I do? Firstly don’t panic! Pop the image in the freezer for around 20 seconds but no longer than 30 seconds. This removes any moisture from the image. Then try peeling it again. This should resolve your issue!

What payment methods do you accept?

We take PayPal, Credit Card Afterpay Zip, Oxipay and Laybuy. eWay is our credit card gateway. You can pay securely with PayPal with either a PayPal account or a credit card, or use eWay or Afterpay or Zip, Oxipay or Laybuy you choose. Afterpay, Zip, Oxipay and Laybuy are all “buy now pay later” services. These are services that allow you to spread the cost of your payments over a longer period ( which can be chosen at checkout) but you get the goods sent straight away as per our normal process! These companies will simply pay us straight away and debit your credit card with the appropriate payments over the defined time periods. This is great if you need to spread the cost of your purchases over a longer period of time! .

Where are products shipped from?

All products are shipped from our Warehouse in Noosaville close to Brisbane, Queensland. We do not drop ship and products are kept in stock. We can ship to anywhere in Australia, New Zealand or the USA and South East Asia with direct website ordering but only to shipping addresses that cover us for seller protection via paypal in the case of international shipments. If you want us to ship elsewhere please contact us for a shipping quote on sales@characterparties.com.au. We ship Monday to Friday excluding public holidays.

Wholesale

We do not offer wholesale but if you are a business looking for a bulk purchase on our retail items you are welcome to contact us for bulk pricing. Simply email sales@characterparties.com.au with volumes and we will get back to you shortly!

Can I pick up my order to save on shipping or come and browse?

If it is more convenient for you, then you are welcome to pick your order up from our Warehouse at Unit 2 / 25 Project Avenue Noosaville . Simply select the ‘click and collect’ option at check out ( no shipping fees apply) and once we receive your order we will email you when it is ready and you can collect from 9am-2.30pm Monday to Friday. Unfortunately instore browsing / shopping is not available to anyone.

How long does shipping take?

A full list of location based delivery times can be found on our dedicated Shipping Page.

We aim to dispatch all paid for orders within 24 hours excluding weekends and public holidays.All orders received by 1pm QLD time we aim to send same business day. excluding weekends and public holidays. If you need your order urgently and want an up to date delivery estimated feel free to either call us on 1800 849033, and let us know or put a note on the order with the date it is required by. Please note that inserting notes on your order such as “I require the item by Friday” etc is great but if you need your order urgently please understand that it is your responsibility to select the correct postage method as we have no control over the postal service once items leave our premises. We do offer standard or Express shipping services for domestic Australian orders. Express services are often next business day metro to metro ( not including Darwin and in WA only guaranteed to the CBD postcode 6000). If you need your order quickly let us know so we can help! You can call us on 1800 849033.

Typical regular post delivery times are 2-3 business days to Sydney, 3-5 business days to Melbourne and metro Tasmania and 10-14 business days to Perth, Adelaide and Darwin. NZ orders take 5-10 days and USA orders around 2 weeks plus. We ship to NZ and the USA most days of the week. During COVID lockdowns delivery times can blow out without our knowledge so it can be a good idea to add a few extra days for delivery or choose our Express Post service.

Express Post is often next day metro to metro including some regional centres ( but not all) , except Darwin and Perth metro ( generally 2-3 business days).

New Zealand and the USA – NZ is generally 2-3 business days. For USA orders allow 2 weeks. SE Asia can be as quick as next day but generally 2-4 business days. If you need your items guaranteed quicker, then please contact us on sales@characterparties.com.au for a revised shipping quote detailing the items you want and when you need them by. If you want to send a screen shot of your cart that is fine.

Can your Courier Deliver on a Saturday?

Australia Post are rolling out Saturday Delivery. For Express Post Orders only to the following Queensland Postcodes Saturday Delivery is guaranteed on orders received by us as a cleared payment by Mid-day on the Friday. Please make a note on the order that you require a Saturday delivery so we are aware.

4000, 4005-4123,4125-4129,4131-4178,4215-4226,4230,4300-4305,4500

I am after a product or theme and can’t see it on your website

Give us a call on 1800 849033 to discuss your requirements and we will see if we can help you.

Returns

Things don’t go wrong often, but if they do we won’t mess you around and our returns policy is clearly laid out here.

Our returns process complies with ACCC legislation. We understand that sometimes things don’t work out, or you may have purchased too many items, so we are happy to accept change of mind returns subject to a few terms and conditions as follows:

Items must be returned in the original packaging and be in exactly the same condition that they were sent to you in. items returned that fall outside of this requirement will not be refunded and you will need to pay any applicable freight costs to have them sent back to you.

We do not accept change of mind returns on edible images,  edible products, disposable helium tanks and sale / clearance items and all sales are final.

We will only accept change of mind returns where a request is made to return the items within 30 days from date of order.

Freight costs for change of mind returns are your responsibility and you must return items together with identifying documents such as the original order invoice using a trackable postage method.

Items returned will be refunded in full, less freight costs incurred for us to send your original order at their cost price plus a $7.50 administration fee per return.

If you believe a product you have received is incorrect or faulty then please email sales@characterparties.com.au with pictures of the alleged fault together with your order number. This will then be assessed and an appropriate refund or replacement will be provided providing we agree with your claim. Claims for faulty items must be made within 7 days of you receiving your order. Please note that we are unable to provide any refunds on claims made for alleged faulty balloons if the balloons have been inflated by yourself or in a mass retailer. If you have had the balloons inflated by a specialist balloon service such as a florist or party shop please provide details of where the items were inflated and when. We only sell high quality balloons and most faults are caused by poor inflation practice. Manufacturing faults are very rare.

How to initiate a return.

If there is a product fault or incorrect product sent and we require you to return items for a refund we will email you prepaid shipping label to return the items. If you are returning under our change of mind policy please send items to: Character Solutions – Returns – 2/25 Project Avenue, Noosaville, QLD 4566.

Refund Method

We will refund any amounts owing by us to you to your nominated payment source at the time of purchase. This may be your credit card, paypal account or bank account, Afterpay etc. depending on how you paid us. If an item is broken, we have sent the wrong item or there is a description error on our website we will send you a replacement item or the correct item at no charge to yourself

Charitable Donations

Due to the nature of our business we get very frequent requests to donate packs and items to often very worthy causes.  Character Parties Australia considers charitable donations on an annualised basis and rather than donating to individuals  will make a donation to a worthy charity that offers support and assistance to our target market – kids. We feel this is the only way to  ensure equality. Thank-you for understanding.

Privacy Policy

Character Solutions Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with periodical newsletters and communicate with you. We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.  Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. If you wish to access information that we may store about you please e-mail sales@characterparties.com.au with a “subject access request”. Generally, no fee is chargeable for this service if the request is made in accordance with relevant data protection legislation. We will comply with any requests in accordance with State or Federal legislation and in accordance with any cross border information transfer rules. In short though, we won’t sell your data, we will secure your data, and we won’t market heavily to you! We believe in a common sense approach to all things including the important subject of data privacy!

Partners

Whilst we have no formal affiliation we are pleased to promote the following businesses

www.superkidsparties.com.au